Gift Voucher FAQs
To check if there are Zenin providers located in the recipient's area, simply go to the Zenin website and enter the recipient's address or postcode into the booking page. The website will then provide information on the availability of massage therapists in that area.
Yes, the recipient can select the massage date when they redeem their Zenin gift voucher. During the booking process, the recipient will have the option to choose the date and time that works best for them, subject to the availability of therapists in their area. The recipient can book their massage session online or through Zenin's mobile app, making it a stress-free and convenient experience.
Tipping is not required or expected for Zenin's massage therapists. However, if you feel that your therapist provided exceptional service, you may leave a tip as a gesture of appreciation.
Zenin is the Australian mobile app connecting qualified and vetted massage therapists with clients wanting to enjoy the convenience of a professional massage in their home, office or hotel. Massage preferences, requests, and payment are all processed using the app or website.
Yes, a massage can be a great Christmas gift! It is a thoughtful and relaxing present that can help alleviate stress and promote well-being during the busy holiday season.
Zenin delivers the highest quality massage by a trusted & certified therapist to your home, hotel, office, and for as little as $99. No phone calls required, no cash payments and no stress about finding your therapist. Simply make a booking using the Zenin app or via our customer portal (here), select the treatment to suit your needs, and we'll have one of our experienced & vetted therapists knocking on your door in no time. At your chosen appointment time, a therapist will arrive at your door with everything required for a relaxing massage, a massage table, fresh linen, massage oils, as well as music to ensure the perfect massage. All you need to do is relax. Zenin is the easiest and best way to get a professional massage.
Zenin gift vouchers are perfect for any occasion where you want to give the gift of relaxation and self-care. They are ideal for birthdays, anniversaries, Mother's Day, Father's Day, Valentine's Day, Christmas, or just as a way to show someone that you care.
Massage is a great gift because it offers a variety of benefits for both physical and mental health. It can help to reduce stress, improve circulation, reduce muscle tension, and promote relaxation, among other things. A massage is a thoughtful and unique way to show someone that you care about their well-being.
Zenin connects you with therapists who provide a variety of massage treatments which are listed below and on our services page. Any of these Massage types can be performed as a couples massage, either with two massage therapists or one therapist performing massage therapy one after another. You can book any of the massages to come to your workplace as well. Zenin currently offers a deep tissue massage, Swedish massage, sports massage, pregnancy massage, at-work massage, and couples massage.
We will match your selection with a Zenin massage therapist in your area at your specified time. If you have a preference, you have the option to choose between a male or a female therapist when making your booking.
When purchasing a Zenin massage gift voucher, you can personalize it with a message for the recipient. This can be a simple message wishing them well or thanking them for being a special part of your life, or you can get creative and write a personalized note that reflects your relationship with the recipient.
Massage therapists on the Zenin platform have the highest level of integrity and professionalism. We’re extremely prudent about the massage therapists we select, and all Zenin therapists are personally vetted to ensure they are fully licensed or certified in their area of practice.
While Zenin cannot guarantee the availability of a specific gender of therapist, you can make a request for a male or female therapist, and we will do our best to accommodate your preference. Our therapists are all certified and skilled professionals who are committed to providing a relaxing and enjoyable massage experience.
Zenin takes the stress out of booking a massage for both our clients and our therapists. If you enjoy massages, we strongly encourage our clients to use the Zenin platform exclusively for all their massage needs.
Zenin's gift vouchers do not have an expiry date, so you can use them at any time. However, if massage prices change by the time the voucher is redeemed, the redeemer will need to pay the difference.
Whatever you are comfortable with. Most massage treatments are done with clients undressed to their underwear, which will need to be worn at all times. You will always be given privacy to undress, we simply step outside the room briefly and come back in when you’re ready. In addition, the utmost respect is given in regards to draping throughout the massage to ensure private areas are never exposed. Regarding chair massages, the client remains fully dressed – though some choose to remove bulky sweaters or jackets. It is, however, your decision, and if you do not want to undress your therapist will work around your preferences to ensure you feel comfortable and relaxed at all times.
You can cancel a gift voucher purchase at any time. If the gift voucher has not been redeemed, a full refund will be issued back to the card used to pay it within 7 days of the cancellation request. If the gift voucher has been redeemed, Zenin's standard refund policy will apply.
When booking your massage, you will be asked to provide detailed parking information for your therapist. If our therapist is unable to find free parking, or any parking costs are incurred by your therapist, we kindly ask you to reimburse your massage therapist.
Yes, the recipient can choose the massage date and time that suits them best. During the booking process, they can select a date, time, and location that works for them, ensuring the most convenient and comfortable experience.
No, your Zenin therapist will bring the massage table, clean sheets, oils, as well as music to create the full massage experience, all you need is a space to set up the table. If you do choose to use your own table, sheets or music, of course, that's fine too!
If you are purchasing a gift voucher for someone else, you can choose the massage type that you think they would most enjoy. However, if the massage prices change by the time the voucher is redeemed, the redeemer will need to pay the difference. During the booking process, the recipient can select the massage type that they would like to experience, ensuring a personalized and enjoyable massage session.
The Zenin massage therapists always arrive prepared with fresh linens; you are of course more than welcome to use your own.
While Zenin covers all capital cities in Australia, it can be difficult to cover all suburbs and areas at all times. Availability can vary depending on the therapists active in a given area at the time. While we cannot promise that there will always be a therapist available in every area, we do our best to ensure that our clients receive the highest level of service. If there is no Zenin massage therapist available in the recipient's area, a full refund will be processed back to the card used to pay for the gift voucher.
Health fund rebates vary depending on your insurance provider, the level of your cover as well as your therapist. If you will be claiming a rebate, please let us know when booking your appointment.
If there is no availability for the time requested by the recipient, a full refund will be processed back to the card used to pay for the gift voucher. Zenin aims to provide flexible scheduling options to accommodate all clients' needs, but sometimes, scheduling conflicts can arise. If this happens, the recipient will be offered alternative dates and times, or a full refund will be provided if no suitable alternative can be found.
You will receive an email notification when the gift voucher has been redeemed.
We personally select therapists who are the best in their field of expertise, qualified and trusted to provide the best massage, and of course, love what they do. Zenin is a group of professionals united by the same passion and certainty that our massages are one of the most effective means to achieve physical and mental balance. There are many positive aspects to receiving massage therapy on an ongoing basis, and with the busy lives we lead, we can all benefit from a little stress-management. Zenin massages are the best massages. Try for yourself.
Our massage prices start from $99, however, prices vary depending on the massage duration and type you choose.
Yes, gift vouchers can be used for any of the massage services that Zenin offers, including couples massages or group massages.
Zenin massages are available 7 days a week from 8.00am to 11.00 pm. However, times may vary depending on your area and our availability.
We ask you to provide identification to ensure the security of both our clients and therapists at all times. We request all of our clients to verify their identity prior to sending therapists to visit your home, office or hotel. It is a very simple procedure, and we employ the latest technology and hardware to ensure that any sensitive data is secure.
While Zenin cannot guarantee that a specific massage therapist will be available at the time of the booking, you can request a particular therapist, and we will do our best to accommodate your request.